Do you have a storefront?
Occasionally, we open our fulfillment center for in-person shopping during special launch events, but we do not have regular store hours.
If you’re local, we always offer free in-person pickup! Simply select Store Pickup at checkout.
Want to know when we’re open? Keep up with our in-person events on Instagram.
How do I know which Kindle I have, and what sizes do you offer?
Use our Kindle Sizing Guide to identify your Kindle model. From there, you’ll be linked directly to the cases that fit your device.
Will sold-out designs be restocked?
Most designs are restocked within 2–3 weeks of selling out unless they are being retired.
If a design is being retired, any remaining inventory can typically be found in our Sale section.
Can I cancel or change my order?
If you cancel your order before it ships, we’ll happily issue store credit.
If you’d like to make changes before your order ships, please email us as soon as possible, and we’ll do our best to accommodate your request. We’re a small team and aren’t always able to respond to emails immediately.
Do you offer international shipping?
Yes! We ship internationally to most countries. Don’t see your country? Reach out to us!
My package is lost. What can I do?
Your local post office is the best place to start. They can often locate packages using tools that aren’t available through online tracking. If they aren’t able to help, please file a Missing Mail Search Request with USPS.
We’re always happy to assist, but we only have access to the same tracking information available to our customers. Contacting your local post office and filing a Missing Mail request is the fastest and most effective way to locate a package.
How long is your processing time?
We work hard to ship all orders within 5–7 business days.
Because we’re a small team, processing times may be slightly longer following large launches.
If you need your order as quickly as possible (for example, if it’s a last-minute gift or you’re leaving for vacation), please email us before your order ships. While we can’t guarantee expedited processing, we’ll do our best to help.
I paid for Priority Shipping. Why hasn’t my order shipped yet?
Priority Shipping only affects the delivery speed once your package has shipped. It does not reduce our processing time.
Processing time and shipping time are two separate parts of your order:
- Processing Time: 5–7 business days for us to prepare and pack your order.
- Shipping Time: The transit time selected at checkout (Priority, Ground Advantage, etc.).
I accidentally provided the wrong shipping address when I placed my order! What can I do?
Please reach out to me within 24 hours of purchase at hello@fureverbooked.com and I will do my best to get the address changed before your order is shipped out. While I am happy to update the address if possible, I am not responsible for items that do not arrive due to an incorrect shipping address provided at the time of purchase.
If your items are returned due to an incorrect address, I am more than happy to resend your order to the correct address but you are responsible for shipping costs.
What is your return policy?
Given the nature of my products, returns, exchanges, or refunds are not available at this time. However, I want you to be satisfied with your purchase so if you have an issue with your order, please reach out to me at hello@fureverbooked.com and I will do my best to help you!
Still need help?
We’d love to help! Email us at hello@fureverbooked.com, and we’ll get back to you as soon as possible!